If you have booked a flight and accommodation at the same time this will be bonded under Iglu's substantial ATOL bond. Please click on the link below for our detailed terms and conditions.
www.iglu.com/terms.cfmOtherwise, if you have booked a flight only, please see below:
All flight prices are subject to change and we reserve the right to increase or decrease the prices of unsold flights. To secure your chosen flights at the price quoted, you will need to book immediately.
Fare Conditions
A 2% credit card surcharge is applicable for telephone bookings.
Debit cards do not incur a charge.
Iglu.com acts as an agent for named carriers. Your contract is with them and is governed by their terms and conditions. See below for links to the different carriers terms and conditions.
Zoom's terms & conditions
Flyglobespan's terms & conditions
Please note when buying a flight only that you must have a valid email address. Should this change you must inform us immediately. We may need to communicate important information to you and it is your responsibility to check your emails regularly, including while you are away.
You will need the booking confirmation and valid passports of all passengers noted on the booking in order to check in. Each traveller is responsible for ensuring that their own travel documents are in order for the countries to be visited and Iglu.com cannot accept any liability for delays or additional expenses caused where passports/visas/health documents are not in order, especially important for late booking clients.
Important conditions applying to Flight Only travel arrangements
A. Airport Charges & Departure Taxes
For airfares; UK Air Passenger Duty, Passenger Service Charges, together with Airport, Departure and other taxes and charges, as published, although included in prices, will be charged and shown separately on the Confirmation/Invoices to fares for charter or scheduled flights. Aviation insurance and security charges by Carriers will be charged as a supplement to the price of your travel arrangements if known at the time of booking or as a surcharge if imposed at a later date. Furthermore, some airports currently impose an Airport Improvement Fee (normally payable locally on departure).
B. Delays at Departure
The Air Carrier is responsible for the provision of any catering and accommodation arrangements occasioned by flight delays once you have checked in. They cannot offer compensation for inconvenience or loss of personal/business time caused by flight delays. Similarly, it is not possible to obtain refunds for any unused accommodation or facilities in the event of an extended delay.
C. Schedules
Flights and times displayed on the website, or elsewhere are not guaranteed and are not a part of the contract. Your carrier reserves the right to substitute alternate carriers and aircraft types, and may add en route stops at their discretion or without notice. Schedules are subject to change without notice. Iglu.com Ltd are not responsible for passengers making any connecting flights. We will always advise you by email of any flight time changes, but it is your responsibility to check our website 24 hours before departure for any last minute changes.
D. Limitations of liability
ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION OF LIABILITY
EU Notice Regulation
If your journey involves a destination or stop in a country other than the one from which you depart, the Warsaw Convention may govern the liability of all airlines involved in you journey, including any portion thereof within a single country. This Convention limits the liability of airlines for death or bodily injury and for baggage loss, delay or damage. Many air carriers, including all European Community air carriers, have waived the Warsaw Convention limits for death or bodily injury and the defence that they have taken all necessary measures to avoid the damage for the first 1000.000 Special Drawing rights of any such claim.
In addition, in cases of death or bodily injury, many air carriers will make advance payments to the person entitled to compensation, if required to meet immediate economic needs, in proportion to the hardship suffered. Community air carriers make such payments in accordance with Community law. Other air carriers may apply alternate provisions.
Additional protection can usually be obtained by purchasing insurance from a private company.
E. Our responsibilities
We accept responsibility for ensuring that the travel arrangements which you book with us are as described and of a reasonable standard. We have taken responsible and proper steps to ensure the arrangements are as advertised and that all our suppliers comply with local and national laws and regulations. Any claims will be subject to English Law in an English Court
In the unlikely event that we have to make changes to your travel details, we reserve the right to do so at any time. Most of these changes are minor, but when they are significant we will inform you, where reasonably possible by email.
Iglu cannot be held responsible for any connecting travel arrangements.
Iglu cannot be held responsible for changes caused by reason of war or threat of war, riots, civil strife, problems with transport, closure or congestion of airports or ports and similar events beyond our control.
F. Changes to your Booking
Should you wish to make any changes to your confirmed flight time or date, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can help, a £10 administration fee will be levied in addition to any charges made by the airline.
G. Special Requests
All special requests are on a request basis and are never guaranteed.
H. Complaints
All complaints must be made in writing within 1 month of travel and will receive an acknowledgement and a reply within 28 days.
